Every parcel we ship out includes a tracking number for you to follow your order. 

Australian orders are posted through Australia Post.

Standard Post: FREE for all orders above $75. $10 for orders below $75.  5 to 14 business days

Express shipping :  $12 Australia Wide.  1 to 4 business days

Track your parcel in Australia via the following link


Global shipping time:

Please note due to Covid-19, shipping delays that is out of our control due to the limited flights may cause delays. We assure you we are packing and dispatching your orders as soon as we receive them, as we know you are excited to receive them asap.

-UK   7 to 14 days                          

-US  7 to 14 days

-Europe  7 to 14 days

-Canada  5 to 14 days

-Rest of the world to allow between 7 days up to 30 days for delivery


Packaging & Gift Wrapping Option

In order to reduce paper waste, we will not include a packing slip or invoice inside your order. All orders are shipped out in a padded satchel bag. 

If you're so lovely to want to gift this to someone, we will carefully and beautifully wrap this for a small charge of $5 in our beautiful signature wrapping paper. 



Please note we do not partially fulfill orders. Your order will be posted in entirety should you chose to include pre-order items in you purchase.

We will email notify you of the arrival of your pre-ordered items.  If you wish to receive your order from our existing product range you may choose to put in two separate orders to ensure timely delivery of your items.


Return and Exchange Policy

We will be happy to accept your return/exchange within 30 days of you receiving your order. Please note any used products cannot be returned due to hygiene reasons. If your products are damaged or faulty, we will have them replaced provided it is reported within 14 days of you receiving them. Customers are responsible for the return postage cost, unless the item received is faulty.


Faulty items

In the rare case that your Lash Pen or false eyelash does not function as per description illustrated on our website or Instagram page, please contact us to notify your intention to return our product. We will replace your purchase with a replacement item along with free shipping or offer you a refund.


Import Fees & Taxes for International Orders

Our delivery cost for international orders does not include any applicable import taxes & customs duties. Please note that in some countries, duties and taxes are assessed on the total value of the goods from your order.  You, or the recipient, are responsible for the payment of any applicable import taxes & custom duties for your order.